Privacy policy

1. Scope of Privacy Policy

This Policy describes how we use, share, and protect the personal information of our Users. It also describes the rights and choices regarding use, access to, and correction of personal information available.

2. Collection of Personal Information

Here is a list of the categories of personal information we may collect and process.

Information You Provide Us

We collect personal information that you voluntarily submit to us, including when you communicate with us via our Platform and emails or sign up for updates. Such personal information may include your name, email address, and digital asset wallet address. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. For example, if you request information from us via our "Contact Us" form, information such as your name, email address, phone number , and other contents of your message will be collected. This includes any text characters and any audio, video, and graphic information formats included in the message. If you provide us feedback or contact us via email, we will collect your name and email address , as well as any other content included in the email, in order to send you a reply.

We may also collect personal information at other points on our Platform that explicitly states that personal information is being collected from you. L1 will disclose the purposes of collecting your personal information accordingly. L1 will only use your personal information for the purposes for which it has been collected from you.

As you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. To make our Platform more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address, which may vary from session to session), unique device identifiers, the website you visited before visiting our website, how long you spend on our website and its pages, and/or a date/time stamps for your activity on the Platform.

L1 gives you choices about the ways we collect, use, and share your personal information. However, if you choose not to provide certain details, some of your experiences with us may be affected. If at any point in time you wish to know what personal information we process about you, you can request to access the information by contacting us at support@l1.co.

3. Cookies & Tracking Data

We may use third-party analytics and other tracking mechanisms to track visitors. These tracking mechanisms may automatically collect information about your visits to the Platform.

A cookie is a file containing an identifier that is sent by a web server to a browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies. To the extent that cookies that are not strictly necessary for the provision of the Platform, we will ask you to consent to such use of cookies when you first visit the Platform.

We use cookies for the following purposes:

• Session – A session cookie contains information that is stored in a temporary memory location and then subsequently deleted after the session is completed or the web browser is closed. This cookie stores information that the user has inputted and tracks the movements of the user within the website. The session cookie will be deleted when the expiration date is reached or when a user or application manually deletes it.
• Strictly Necessary - Strictly Necessary cookies are used to provide an online service (e.g., our website or a service on our website) which you have requested.

One of the third-party services that we use to track your activity and understand your behavior on our Platform is Google Analytics. Information that we collect may be combined with other information about you using Google Analytics or other services. We use these technologies, alone or in combination, to understand user behavior (by tracking unique user IDs), and to target and measure the effectiveness of advertisements, help diagnose problems, recognize repeat Visitors, and facilitate your access to, and use of, the services offered on our Platform.

You can opt out of receiving interest-based Google ads or customize the ads Google shows you through your Google settings. If you do not want Google Analytics to collect and use information about your use of our Platforms, then you can adjust your settings in your web browser.

4. Use of Personal Information

In general, personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your personal information in the following ways:

• Provide improved administration of our Platform;
• Provide an improved user experience for you;
• For security purposes; and
• Build and improve our Platform.

5. Disclosure of Personal Information

We will not disclose any personal information we collect from you to any third-parties except as indicated below:

• Service Providers - We may share your personal information with third-party service providers for business or commercial purposes. Your personal information may be shared so that they can provide us with services, including data analytics, marketing, and data processing. We share your personal information with these service providers only so that they can provide us with services, and we prohibit our service providers from using or disclosing your personal information for any other purpose. Our third-party service providers are subject to strict confidentiality obligations.
• Affiliates - We may share your personal information with our affiliates, for the purposes outlined above, and as it is necessary to provide you with our Platform.
• Professional Advisors - We may share your personal information with our professional advisors, including legal, accounting, or other consulting services for purposes of audits or to comply with our legal obligations.
• Law Enforcement and Legal Request - We may disclose personal information to comply with applicable legal and our regulatory monitoring and reporting obligations (which may include laws outside your country of residence), to respond to requests from public and government authorities (which may include authorities outside your country of residence), to cooperate with law enforcement, or for other legal reasons.
• Business Transfer - We may disclose personal information to a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of L1’s assets, whether as a going concern or as part of bankruptcy, liquidation, receivership, or similar proceeding in which personal information held by L1 are among the assets to be transferred.
• Enforcement of Our or Others’ Rights - We may disclose personal information to the extent they are necessary to enforce or protect our rights, privacy, safety or property, and/or that of our affiliates, you or others, including enforcing our Terms of Use and any other agreements (such as for billing and collection purposes and fraud prevention).

6. Personal Information of Minors

We do not knowingly collect personal information from children under the age of eighteen (18) without authorization by a holder of parental responsibility. If you believe that we may have collected personal information from or about a child under the age of eighteen (18) without such authorization, please contact us at support@l1.co.

7. Protection of Personal Information

We take the protection of your personal information seriously. L1 employees who have access to your personal information are made aware of the importance of keeping it confidential. We care about the security of the information and use various administrative, and technological safeguards to preserve the integrity and security of all information collected through our platform.

When we rely on service providers that may require access to your personal information, we require them to have adequate privacy and security standards. We use contracts and other legally binding measures with our service providers to maintain the confidentiality and security of your personal information, and to prevent such information from being used for any other purpose.

However, no data security measures can guarantee complete security; we also depend on you to take common sense steps to ensure your personal information remains secure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our platform.

8. Information for California Consumers

This section of our Privacy Policy is specifically for California residents and explains how we collect, use, and disclose personal information relating to California residents covered by the California Consumer Privacy Act (“CCPA”). The CCPA defines “personal information” as any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household. L1 does not sell, trade, or rent out our User’s personal information for compensation, nor have we done so in the preceding twelve (12) months.

California residents are entitled to contact us to request information about whether we have disclosed personal information to third parties for the third parties’ direct marketing purposes. Currently, L1 does not disclose personal information to third parties for direct marketing purposes. Thus, upon receipt of such a request by a California consumer, and as required by California state law, we will either (1) respond with a confirmation that we have not disclosed any personal information to third parties in the previous calendar year, or (2) if our practices have changed, we will provide the categories of personal information that has been shared in the past twelve (12) months and categories of third parties to whom such personal information was disclosed, whichever is relevant.

Your California Rights

California consumers have the right to:

• Request disclosure of the categories and specific pieces of personal information that L1 has collected about you;
• Request disclosure of the categories of third-party sources, if any, from which L1 has collected personal information about you;
• Disclosure of the business or commercial purpose(s) for which your personal information has been collected by L1;
• Receive a list of the categories of third parties with whom L1 has shared your personal information;
• Request that L1 delete any personal information that it has collected from you (subject to exceptions); and
• Not be discriminated against by L1 (e.g., charged different rates, provided different levels of service, denied goods or services, or suggested any of the preceding) for exercising any of the individual rights granted above.

To exercise any of your rights as a California consumer, you can submit a request to support@l1.co.

Before complying with your request, we will need to verify that it is you that is making the request. To accomplish this, you may be requested to (1) confirm specific personal information that we already know about you; or (2) provide us with appropriate identification and documentation. California consumers are limited to two requests for personal information per twelve (12) month period. Only you or an authorized agent may make a verifiable data subject request related to your personal information.

The verifiable data subject request must provide sufficient information and documentation to allow us to verify that you (or an authorized agent) are the person about whom we collected personal information. We will not provide you with personal information if we cannot verify your identity and/or authority to make the data subject request and confirm the personal information belongs to you or the represented individual. Making a verifiable data subject request does not require you to create an account with us. We use personal information provided in a verifiable data subject request solely to verify the requestor's identity or authority to make the request.

We will acknowledge receipt of your data request within 10 days. We will respond to a verifiable data subject request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period. If you have an account with us, we will deliver our response to the email address for that account. If you do not have an account with us, we will deliver our response by US mail or electronically at the email address in your request, at your option. All disclosures we provide will only cover the twelve (12) month period preceding the verifiable employee request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable data subject request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

9. Information for EU Residents

This section of the Policy applies only to users who use the Platform from a country that is a Member State of the European Union ("EU Users") and supplements the information in the Privacy Policy.

L1 is the data controller for processing of personal information or personal data as defined under applicable data protection law. For purposes of this Policy, personal information and personal data are used synonymously.

Under the General Data Protection Regulation ("GDPR") (and subject to any relevant exceptions) you have the right to access, correct, change, delete, restrict, exercise your right to data portability, or object to the processing of personal information.

Legal Basis for Processing

We process personal information for the purposes set out in this Privacy Policy, as described above. Our legal bases to process personal information includes processing that is:

• Necessary for the performance of the contract between you and L1 (for example, to provide you with the products and services you request and to identify and authenticate you so you may use the Platform);
• Necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);
• Necessary for our legitimate interests (for example, to manage our relationship with you and to improve the Platform and our products and services); and
• Based on consent by our customers (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal.

You are not required, as a necessity to enter into a contract, to provide us with personal information for processing as described above.

Your EU Rights

As an individual residing in, or located in, the European Union or European Economic Area, you can exercise your GDPR rights. We may first request verification of your identity prior to facilitating the exercise of your rights.

If you wish to confirm that L1 is processing your personal information, or to have access to the personal information L1 may have about you, please contact us at support@l1.co.

You may also request information about: the purpose of the processing; the categories of personal information concerned; who else outside L1 might have received the data from L1; what the source of the information was (if you didn’t provide it directly to L1); and how long it will be stored. You have a right to correct (rectify) the record of your personal information maintained by L1 if it is inaccurate. You may request that L1 erase that data or cease processing it, subject to certain exceptions. You may also request that we cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how L1 processes your personal information. When technically feasible, L1 will—at your request—provide your personal information to you or transmit it directly to another controller.

Reasonable access to your personal information will be provided at no cost upon request made to the L1 at support@l1.co. If access cannot be provided within a reasonable time frame, the we will provide you with a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

For questions or complaints concerning the processing of your personal information, you can email us at support@l1.co. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.

10. Retention of Personal Information

We retain personal information for as long as needed or permitted in light of the purpose(s) for which they were obtained and consistent with applicable law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Platform to you;
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

11. Updates to this Privacy Policy

It is our intent to post any changes we make to our Privacy Policy on this page, with a notice that it has been updated on our main homepage. The date that this Privacy Policy was last revised is listed at the top of the page. You are responsible for visiting our website and this Privacy Policy to check for any changes.

12. Updating Your Information and Contacting Us

If you have any questions or complaints related to our practices with respect to the collection, use, or disclosure of personal information, or if you would like to update your information, please contact us at support@l1.co.